1. Delivery Information

  • Processing Time: Orders are processed within  after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

  • Shipping Time: Estimated delivery times depend on your location:

    • Domestic orders: 

    • International orders: 

  • Shipping Fees: Shipping costs are calculated at checkout and vary based on destination and package weight.

  • Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number.

  • Delays: While we do our best to ensure timely delivery, unforeseen delays (customs, weather conditions, courier issues) may occur and are beyond our control.

2. Returns & Exchanges

At Cetaa Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange under the following conditions:

  • Return Period: You may return an item within  from the date of delivery.

  • Condition of Items: Items must be unused, unworn, and returned in their original packaging with all tags and labels intact.

  • Non-Returnable Items: For hygiene and safety reasons, certain items (e.g., personal care products, customized goods, clearance items) cannot be returned or exchanged.

3. Refunds

  • Refunds will be processed to your original payment method within  after the returned item has been received and inspected.

  • Shipping fees (including return shipping) are non-refundable unless the return is due to our error (e.g., wrong or defective item).

4. Exchanges

  • If you wish to exchange an item for a different size, color, or product, please contact our customer support.

  • Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.

5. Damaged or Incorrect Items

  • If you receive a damaged or incorrect product, please contact us within  of delivery with photos of the issue.

  • We will arrange a replacement or a full refund at no additional cost to you.